Terms & Conditions

Welcome to Poie (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website www.shoppoie.com and the purchase of products listed on it. By accessing or using our website, you agree to these Terms.

General

• Poie is an Indian brand selling apparel and accessories through its official website for customers across India and abroad.
• By using this site, you confirm that you are at least 18 years old, or are accessing the site under the supervision of a parent or guardian.
• We may update or modify these Terms at any time, and the latest version will always be available on this page.

Products & Availability

• All products shown on our website are subject to availability.
• We make every effort to display product colors and details accurately; however, slight variations may occur due to lighting or screen settings.
• Poie reserves the right to discontinue, change, or modify products without prior notice.

Pricing & Payments

• All prices are listed in Indian Rupees (INR) and include applicable taxes, unless stated otherwise.
• Prices and availability are subject to change without prior notice.
• Payments can be made securely via UPI, debit/credit cards, net banking, or other options available at checkout.
• Poie reserves the right to cancel an order if payment fails or appears suspicious.

Orders & Cancellations

• Once you place an order, you will receive a confirmation email.
• Orders can be cancelled within 24 hours of placement by contacting us at support@nyraaarts.com
• We reserve the right to cancel any order due to stock unavailability, pricing errors, or technical issues. In such cases, a full refund will be issued.

Shipping & Delivery

• We ship across India through trusted courier partners.
• Orders are typically delivered within 7–10 business days from the date of dispatch.
• Delays caused by external factors (weather, courier disruptions, or regional restrictions) are beyond our control.
• You will receive a tracking link once your order has been shipped.

Returns & Exchanges

• We accept returns and size exchanges under the following conditions:
  • The product must be unused, unwashed, and with all original tags and packaging intact.
  • Requests for exchange or return must be placed within 3 days of delivery by emailing support@nyraaarts.com with your order number and photos of the product.
  • Exchanges are processed only for size changes or defective/damaged/incorrect items.
  • Once approved, the replacement item will be dispatched after the returned piece passes our quality check.
  • Refunds, if applicable, will be issued as store credit or to the original payment method (as communicated).
  • Custom-made or altered products are not eligible for return or exchange.

Intellectual Property

• All designs, images, text, logos, and other content on this website are the property of Poie.
• You may not copy, reproduce, or distribute any part of the website without our prior written consent.

Privacy

• We value your privacy. Any personal information shared during your purchase is used solely for order fulfillment, communication, and improving your shopping experience.
• For more information, please see our [Privacy Policy].

Limitation of Liability

• Poie shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our liability is limited to the value of the product purchased.

Governing Law

• These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur.

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